iSpot Policy

We reserve the right to change these terms and conditions at any time. Any such changes will be deemed to have taken effect when posted at www.ispotaba.com. Registering an account or using our website means your agreement with all the terms on the website

  • Genuine Products: All Products sold at iSpot are genuine and we don’t offer counterfeit products. If any found, a 100% Return & Refund Guarantee applies.
  • Return & Refund Policy: Return will be on the same day. Sealed, unused items that are in perfect condition can be exchanged within 14 days of the date of purchase.
  • Free Return: We will return your product free of charge. All you need to do is to follow these easy steps:
    • Email us: [email protected] with a copy of the invoice attached. Allow 3-5 days for pickup. Please mention the below:
      • Reason for return.
      • Type the name of the product you wish to return.
    • Call 44876848 or 44115204 to register a return and schedule a pickup date. Please allow 3-5 days for pickup.
    • Return in Showrooms: Visit our iSpot showrooms with your original invoice and product to process the return.
    • Dead on Arrival Products (DOA): An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure preventing basic operability, upon its first use of the box. If you believe that your product is DOA, please bring it to an iSpot showroom within 24 hours of the invoice date. iSpot will determine whether the product is DOA and offer you the following options:
      • Replacement: iSpot will contact you to set up a replacement order for your DOA product.
      • Service: You may have the product repaired; however, if serviced, the product is no longer valid for replacement. The DOA policy applies to all Apple hardware products currently offered at iSpot. As new products are offered, iSpot reserves the right to determine whether or not this policy applies. If the product is not a DOA, Apple’s standard product warranty will apply.
    • Defective Items: If you think your product is defective, please contact an iSpot Store, if any, is covered under the terms of your product’s warranty information and other supporting documentation that came with your product. (See Product Warranty section below for specific information about Apple’s product warranties).
    • Custom to Order (CTO): We are offering customization for your ordered devices. We encourage you to review your order carefully. Since the product is customized as per the provided specifications, the order cannot be changed, modified or cancelled once your order is in production. We require at least 50% down payment of the total amount before we proceed ordering your device.
    • Microsoft Windows: Apple and 3rd party software developers offer you ways of running Microsoft Windows OS on your Apple Hardware. iSpot does not cover support and service for your windows partition or Microsoft software problems.
    • Product Warranty: All Apple hardware products carry a one-year Limited Warranty from the date of activation. This warranty covers defects in materials and workmanship. You may review a copy of the Limited Warranty on new products including its limitations and exclusions, before you purchase.
    • Compliance with U.S. Export Laws: Some products are restricted by the U.S. Government from export to certain countries and buyer agrees that it will not distribute or re-export products in violation of the export control laws or regulations of the United States. Buyer shall be responsible to comply with all applicable export and import laws and regulations, including those of the United States, when marketing, exporting or importing products and technical data. Buyer warrants that it is knowledgeable and undertakes to comply with such applicable export and import laws and regulations (including all necessary clearance requirements, export and import licenses and exemptions, and required filings). Buyer further agrees to indemnify iSpot and claims made against iSpot’s failure to comply with applicable export and import laws.

 

  • Order processing
    • You agree to pay the full amount for the value of your invoice, which might include shipping costs or any other charges that may be applicable to such order. The “confirmation” stage is final approval from your side to your order.
    • Acceptance of your order is a completion of the contract between you and iSpot, and the products ordered will be dispatched to you if you have paid through your card.
    • Errors in pricing the products might occur from time to time on the website or during the order process. We will, in good faith, try to resolve any issues that may arise as a result of such errors. You agree to cooperate with us to resolve such issues, and you agree that iSpot shall have full discretion to determine the appropriate resolution in such cases.

 

  • Payments
    • Payment can be made by any method specified at ispotaba.com.
    • All prices are shown in Qatari Riyals (QR).
  • Miscellaneous Provisions
    • Your use of the website and the contract between you and iSpot shall be governed by the law of Qatar and will be resolved exclusively in the courts of Qatar.
    • You agree that you will not assign, transfer or sub-contract any of your rights or obligations under these terms or any related order for products to any third party, unless agreed upon in writing by iSpot.
    • iSpot reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms or any related contract, to any third party.
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